PREVENTIVE & QUALITY ACTIVATION
Preventive & Quality Activation Agents run AWV outreach, quality gap reminders, and vaccination campaigns — two-way engagement that captures barriers, routes resolution, and tracks whether the gap actually closed.
Quality measure performance is not a clinical problem. The clinical evidence exists, the gaps are identified, the care teams know which patients need which interventions. The distance between identification and execution is where performance-year results are made or lost — and that gap is a function of outreach timing, outreach volume, and whether anyone asked the patient why they did not respond.
AWV completion is one of the highest-leverage quality and revenue opportunities in primary care and ACO management. AWV Outreach identifies every eligible patient, runs personalized outreach, handles objections, and books the appointment while the patient is engaged.
The execution engine for quality gap reminders, lab completion follow-up, and missed appointment recovery. Two-way interactions that capture barriers, route resolution, and track whether the action was completed — not just whether a reminder was sent.
Population-level vaccination campaigns for flu, pneumonia, COVID boosters, shingles, and other indicated immunizations. Personalized outreach connects each vaccination to the patient's specific health context, not a generic seasonal reminder.
Gap closure distributed across the full performance year — not deferred to a Q4 sprint. Outreach starts earlier, runs more consistently, and two-way engagement captures the real barriers patients face.
See how Preventive & Quality Activation Agents close quality gaps in practice — across ACOs, health plans, and FQHCs.
ZynGap surfaces HCC and quality gaps prioritized by RAF dollar impact and closure timing. The agents run outreach for patients without upcoming visits. Pre-visit briefs reach the care team in time to act.
ZynReminder and the Preventive & Quality Activation Agents run targeted member outreach for open HEDIS and Stars gaps — with two-way engagement that captures barriers and routes resolution.
Two-way outreach that surfaces the specific barrier for each patient — transportation, cost, scheduling access, language — and routes resolution to the appropriate community resource or clinical pathway.
Most powerful when connected to the full platform: ZynGap provides gap identification and prioritization, ZynSchedule handles appointment booking, and Deployable Care Plans orchestrate multi-step gap closure workflows.
Find out how the Preventive & Quality Activation Agents can help your organization close quality gaps before the performance-year deadline — not after it.
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