Question 1

What is Zynix AI?

Accepted Answer

Zynix AI builds AI infrastructure and workflows for value-based care. The Zynix platform connects claims, EHR and ADT data, identifies the patients and care gaps that need attention, and helps care teams act on them with care plans, outreach agents and ambient documentation. Clinicians make the clinical decisions.

Question 2

Which organizations use Zynix?

Accepted Answer

ACOs, MSOs, IPAs and physician groups, health plans and FQHCs use Zynix to run programs such as transitional care, annual wellness visits, chronic care management and quality gap closure. Palm Beach ACO and eternalHealth have announced their partnerships with Zynix in published releases, and our customer stories cover others.

Question 3

What does the Zynix platform include?

Accepted Answer

Four layers that work as one: a data foundation that builds one patient record from claims, EHR, ADT, lab and pharmacy data; intelligence that ranks the patients and gaps that need attention; agents that handle outreach, scheduling, reminders and intake; and care plans that see each episode through until it is documented. ZynScribe adds ambient clinical documentation.

Question 4

How is Zynix different from a population health analytics platform?

Accepted Answer

Analytics tells you who needs attention. Zynix also covers the work that follows: care plans that give each step an owner, agents that handle outreach and scheduling, and documentation that closes the loop. If you already use an analytics platform, ask us how Zynix works alongside it.

Question 5

How do AI agents work with our care team?

Accepted Answer

Agents handle operational work: outreach calls and texts, scheduling, reminders, after-hours intake and fax routing. They follow the escalation rules your team sets and hand clinical questions to a nurse or physician with the conversation attached. Agents don’t diagnose, prescribe or make treatment decisions. Unlike a chatbot, which only answers questions, an agent completes a task inside your workflow.

Question 6

Who makes clinical decisions?

Accepted Answer

Agents follow the escalation rules your team sets and hand clinical questions to a licensed clinician. They don’t diagnose or recommend treatment. ZynScribe notes stay drafts until a physician reviews and approves them. Licensed clinical staff own clinical judgment.

Question 7

Do agents replace care coordinators or nurses?

Accepted Answer

No. Agents take the repeatable work so coordinators and nurses can spend their time on the patients who need them. For transitional care management, the interactive contact is made by the billing practitioner or clinical staff, as CMS requires; agents handle the scheduling, reminders and follow-up around it.

Question 8

What happens with after-hours calls?

Accepted Answer

ZynAfterHours answers the call, verifies the caller, captures the reason for the call, books routine visits and routes symptom questions to your on-call clinician by the rules your team sets. Callers who describe an emergency are told to call 911.

Question 9

Which EHRs and data sources does Zynix connect to?

Accepted Answer

Zynix connects to 30+ EHR systems across 300+ connected instances, including Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen, Allscripts, Greenway and DrChrono, along with Medicare and payer claims, ADT feeds, labs and pharmacy data. The integrations page has the detail.

Question 10

Which data standards does Zynix support?

Accepted Answer

FHIR, HL7 v2 (ADT and results), C-CDA, X12 270/271, 276/277, 835 and 837, Medicare CCLF and BCDA and NCPDP.

Question 11

What happens to our data when it comes in?

Accepted Answer

The data foundation brings in claims, EHR, ADT, lab and pharmacy data, standardizes the codes and resolves identity, so every worklist starts from the same patient record.

Question 12

How does Zynix protect patient data?

Accepted Answer

Zynix is SOC 2 Type II audited, and the report is available on request through our trust portal. We maintain HIPAA-aligned safeguards, and a Business Associate Agreement is available. HITRUST CSF certification is in progress.

Question 13

Can we review the SOC 2 report?

Accepted Answer

Yes. The audit report and supporting documentation are shared on request through our Drata trust portal. Request the SOC 2 report.

Question 14

Will you sign a Business Associate Agreement?

Accepted Answer

Yes. A Business Associate Agreement is available for customers handling PHI.

Question 15

Where does Zynix stand on HITRUST?

Accepted Answer

HITRUST CSF certification in progress. The readiness assessment is complete.

Question 16

How long does implementation take?

Accepted Answer

Timelines depend on your data sources and scope; we set one with you during scoping.

Question 17

How does pricing work?

Accepted Answer

Pricing depends on products and population; we’ll scope it with you.

Question 18

What support is included?

Accepted Answer

Support terms are set in your agreement.

Question 19

How do we start?

Accepted Answer

Request a demo for a 30-minute walkthrough on sample data, or send us a note. We’ll ask which programs you run and which systems you use, then show the workflows that fit.

Frequently Asked Questions

General

What is Zynix AI?

Who is Zynix AI built for?

How is Zynix AI different from other healthcare AI platforms?

Implementation & Integration

How long does implementation take?

What EHR systems does Zynix AI integrate with?

Do we need to replace our existing systems?

Security & Compliance

How does Zynix AI protect patient data?

Pricing & Support

How does pricing work?

What support is included?

Still Have Questions?