Effective Date: May 25, 2025 | Last Updated: March 15, 2026
Zynix Inc ("Zynix," "we," "us," or "our"), including services branded under Zyncare for patient-facing communications, wants to make sure you understand all aspects of managing your care, and your privacy is an important piece. This Privacy Policy outlines how we collect, use and protect personal information collected from visitors ("Users" or "You") to the website www.zynix.ai (the "Site"), and serves to assist You in making informed decisions when using our Site and services.
This Privacy Policy is incorporated into and made a part of the Terms of Use. By using our Services, you agree that we may treat your information in the ways described in this Privacy Policy. If you do not agree, you should refrain from using these Services.
When you visit and use our website, we may collect information in order to be a better partner in the healthcare system. This information includes Personal Information, Consumer Information, Transaction Information, Location Information, and Usage Data.
"Personal Information" is information that can be used to identify, contact or locate you, including name, address, email address, telephone number, or other information you may provide. "Transaction Information" is payment information such as payment card type and expiration date. "Location Information" is a subset of Personal Information that can be used to locate the device you use to access the Services. "Usage Data" is information that we automatically collect about your use of the Services and your device, including the date and time of your visit, browser type, IP address, and activity on the Services.
We collect information you provide directly to us when you create an account, contact us with inquiries, access or use the Services, schedule a meeting, register for an educational event, complete and submit forms, respond to a survey, subscribe to a newsletter, or engage in other activities on the Site. This may include your name, address, phone number, email address, business information, and other unique identifiers.
We may use the information we collect to provide information about our products and Services; improve customer service; support better user experience; improve our Site; run promotions, contests, surveys or other Site features; send periodic emails with updates and information you agreed to receive; and for the purposes specified at the time of collection.
Zynix Inc, operating under the brand name Zyncare for patient-facing SMS communications, collects and processes mobile phone numbers and SMS-related data to deliver healthcare service messages including appointment reminders, care coordination notifications, post-discharge follow-up communications, and other service notifications. You may opt in to SMS by completing the opt-in form at https://www.zynix.ai/sms-consent. By submitting the form and providing your phone number, you expressly consent to receive text messages from Zyncare. Consent is not a condition of purchase. Message frequency varies based on your activity and scheduled appointments. Standard message and data rates may apply.
SMS Opt-In Data: When you opt in to receive SMS/text messages from Zyncare (operated by Zynix Inc), we collect your mobile phone number and your consent to receive messages. This SMS opt-in data and consent information will not be shared with any third parties or affiliates for their marketing purposes. We will only share SMS opt-in data with service providers necessary to deliver the messaging service (such as our messaging platform provider) or as required by law.
SMS Message Content: The content of SMS messages sent and received through our service is used solely for the purpose of providing healthcare-related communications. We do not use SMS message content for marketing, advertising, or any purpose unrelated to the healthcare services for which you provided consent.
SMS Data Retention: We retain your SMS opt-in data for as long as you remain opted in to our messaging program. When you opt out by replying STOP, we will retain a record of your opt-out to ensure we honor your request, but will cease sending messages promptly.
Keywords and Auto-Responses: Opt-In Keyword START - Confirmation: "Zyncare: Thanks for subscribing to appointment reminders & care management updates! Reply HELP for help. Message frequency may vary. Msg&data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out." Opt-Out Keyword STOP - Confirmation: "Zyncare: You are unsubscribed and will receive no further messages." Help Keyword HELP - Response: "Zyncare: For assistance, please contact us at support@zynix.ai or +1 (727) 261-1297. Visit https://www.zynix.ai for more info."
We do not send marketing, promotional, or lead generation messages via SMS. SMS communications are limited to customer care and account-related notifications. Your phone number will not be shared with third parties for marketing purposes. For questions about our SMS program, contact support@zynix.ai.
Your Rights: You may opt out of SMS messages at any time by replying STOP. You may request information about the data we have collected in connection with our SMS program by contacting us at support@zynix.ai. For help with our SMS program, reply HELP to any message or contact support@zynix.ai.
We use cookies, pixel tags, log files and other technologies (collectively, "Data Collection Technologies") to help us provide the Services, tailor our content and enhance your online experience. Cookies are information that a website puts on your computer's hard drive so that it can remember something about you at a later time. You can control how cookies are managed through your browser settings. If you reject cookies, you may not be able to use some areas of the Site.
Zynix uses reasonable data collection, storage and processing practices and security measures to protect your data, including Transport Layer Security (TLS) 1.2 or higher and Secure Sockets Layer (SSL) with 256-bit encryption. However, due to the nature of electronic communications, it is impossible to provide 100 percent assurances that your information will not become known or accessible to third parties.
We do not sell, trade or rent your personal identification information to others. We may share your information with vendors, consultants and service providers who need access to carry out work on our behalf; in the event of a corporate transaction such as a merger or acquisition; and for legal purposes when required by law, regulation, subpoena or court order, or to protect the rights, property or safety of Zynix, its employees, customers, or others.
We offer an opt in/out option for marketing communications, which is stored with your account. You may unsubscribe from emails at any time using the "unsubscribe" link at the bottom of each email. For SMS/text messages, you may opt out at any time by replying STOP to any message from Zyncare. Some internet browsers include the ability to transmit "do not track" signals. As uniform standards have not been adopted, we do not currently respond to browser "do not track" signals.
Our Services are not intended for use by children under 18 years of age, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under 13 who has disclosed personal information to us, please contact us at support@zynix.ai so that we can delete the child's information.
Zynix only offers services within the United States of America, and the Site is only intended to be used by individuals in the United States. If you visit our Services from outside the United States, any information you provide will be transferred to, stored and processed in the United States. By using this Site, you consent to the transfer and use of your information as described in this Privacy Policy.
Zynix may update this privacy policy at any time. When we do, we will revise the "updated" date at the top of this page. Your continued use of the Services after changes have been posted indicates your consent to the amended terms. If we make material changes, we will attempt to notify you by posting a notice on the Services or by sending an email notification.
The content provided by Zynix is for general information purposes only and is in no way intended to be a substitute for medical consultation with a qualified professional. Although we carefully review our content, we cannot guarantee or take responsibility for the medical accuracy of the content we provide, nor can Zynix assume any liability for the content of websites linked to our Site.
If you have any questions about our privacy statement, security practices, SMS messaging program, or would like to be removed from our mailing lists, please contact us at: Email: support@zynix.ai
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