Privacy Policy

Effective Date: March 22, 2026 | Last Updated: September 21, 2026

1. Who This Policy Applies To

This policy applies to:

Visitors to the Zynix AI website (zynix.ai)
People who contact us (for example, to request a demo, ask a question, or submit a form)
Business contacts interacting with Zynix AI for procurement, security reviews, or partnership inquiries

If you are a customer using the Zynix AI platform, your organization’s agreement with Zynix AI governs data handling in addition to this policy.

2. Information We Collect

A. Information you provide

Contact details (name, email address, phone number)
Company name and role
Messages and form submissions, such as demo request details or inquiry content

B. Information collected automatically

When you visit our website, we may automatically collect:

Device type and browser information
Approximate location inferred from IP address (typically city or state level)
Website usage data, including pages viewed, time on page, and referral source

C. Information processed on behalf of customers

When Zynix AI is deployed by a healthcare organization, we may process information as a service provider acting on that organization’s instructions.

HIPAA note: Zynix AI supports HIPAA-regulated workflows and may process protected health information (PHI) when implemented by covered entities or their business partners. In those cases, data handling is governed by the applicable customer agreement and Business Associate Agreement (BAA), not this policy.

3. How We Use Information

We use the information we collect to:

Respond to inquiries and schedule product demos
Provide and continuously improve our website and services
Communicate about product updates, events, and company news (B2B communications only)
Maintain website security, prevent fraud, and troubleshoot technical issues
Comply with applicable legal obligations

4. How We Share Information

We may share information with:

Service providers who support our operations, including hosting, analytics, CRM, and communications platforms, under contractual confidentiality and security requirements
Professional advisors such as legal counsel and accountants, when reasonably necessary
Authorities, if required by applicable law or to protect the rights, safety, or property of Zynix AI or others
Successors in a business transfer, such as a merger or acquisition, subject to customary confidentiality safeguards

We do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Analytics

We use cookies and similar technologies for website functionality and analytics.

We use analytics tools to understand website performance and improve our content.
We do not currently run consumer-targeted advertising campaigns. If this changes, we will update this policy and provide applicable choices where required.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by applicable law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Data Security

Zynix AI maintains administrative, technical, and organizational measures designed to protect the information we hold. These measures are aligned with industry standards for B2B software and healthcare-adjacent services, including our SOC 2 Type II certification.

No method of electronic transmission or storage is completely risk-free. For more detail on our security program, visit our Security Overview page.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete information we hold about you, or to object to certain types of processing. To submit a request, contact us at info@zynix.ai.

California Residents: CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and share
The right to request deletion of your personal information
The right to opt out of the sale of personal information

Zynix AI does not sell personal information. To submit a CCPA request or learn more about your California privacy rights, contact us at info@zynix.ai.

If you interact with Zynix AI through a healthcare organization that uses our platform, rights requests related to that data should be directed to that organization, as they are the data controller for that information.

9. SMS Communications

When you opt in to SMS notifications through our SMS opt-in form, you consent to receive text messages from Zynix Inc. (d/b/a Zynix AI) related to:

Appointment reminders
Care coordination updates
Scheduling notifications
Account service alerts

Opt-In: You may opt in to SMS by completing the SMS opt-in form at https://www.zynix.ai/sms-consent, which is the only SMS opt-in path. By checking the consent box and submitting the form, you expressly consent to receive text messages from Zynix Inc. (d/b/a Zynix AI). Consent is not a condition of purchase.

Message frequency: Message frequency varies, up to 8 messages per month.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Keywords and Auto-Responses:

START — Opt-in confirmation: "Zynix AI: You’re subscribed to appointment reminders, care coordination updates, scheduling notifications & account alerts. Up to 8 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
STOP — Opt out at any time. You will receive one confirmation that you have been unsubscribed, and no further messages will be sent. Reply START to resubscribe.
HELP — Reply HELP for help, or contact us at info@zynix.ai or (727) 261-1297.

Carriers supported: Compatible with all major US carriers including AT&T, T-Mobile, Verizon, and Sprint.

We do not send marketing, promotional, or lead generation messages via SMS. SMS communications are limited to customer care and account-related notifications. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For questions about our SMS program, contact info@zynix.ai.

10. Children’s Privacy

Our website and services are directed to healthcare and business professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will post the updated version on this page and update the “Last Updated” date above. We encourage you to review this policy periodically.

12. Contact

For privacy-related questions or to submit a data rights request:

Email:info@zynix.ai

Address: Zynix Inc., 3535 Little Rd, Trinity, FL 34655, USA