Use cases
Grouped by program: transitions of care, risk adjustment and quality, chronic care, after-hours access, care navigation and front-office work. Filter by organization type.
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5 use cases
ADT-triggered outreach inside the TCM window, through the follow-up visit.Runs on Transitions of care agent · ZynSchedule · Post-discharge TCM care plan
For ACOs · MSOs, IPAs & physician groups · Health systems
Discharges from any hospital in your market start outreach, a nurse-led TCM contact and a booked follow-up visit.
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For Health plans · ACOs
ADT feeds, not claims, start member outreach after a hospital stay, with care managers taking every clinical question.
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For Health systems · ACOs
ADT-triggered calls after every discharge across your hospitals, with nurses taking the clinical questions and the TCM contact.
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For FQHCs & community health · ACOs
Outreach after a hospital stay in the patient’s preferred language, with transportation and other barriers routed to your care team.
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For Surgery centers · Health systems
Structured calls in the days after surgery, with wound, pain and medication concerns routed to your clinical team.
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5 use cases
HCC and HEDIS gaps worked from the list to a documented visit.Runs on Care gap and HCC detection · Preventive and quality activation agent · HCC gap closure sprint
For ACOs · MSOs, IPAs & physician groups · Health systems
Open HCC gaps ranked by impact and deadline, pre-visit summaries for clinicians and outreach for patients with no visit booked.
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For Health plans · ACOs
Members with conditions not yet documented this year are invited to a visit, and providers see the open gaps before the member arrives.
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For Health plans
Two-way member outreach that finds out why a measure is still open and books the screening, lab or visit.
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For Health systems · ACOs
Pre-visit gap summaries for scheduled patients, and outreach to bring in the ones with no visit on the books.
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For FQHCs & community health · ACOs · Health plans
Outreach that asks why a screening is still open, books it and routes transportation or cost barriers to your team.
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5 use cases
Monthly CCM contact, adherence check-ins and outreach when risk starts to rise.Runs on Chronic care management agent · Rising-risk outreach agent · Medication safety and adherence plan
For ACOs · MSOs, IPAs & physician groups · Health systems · Health plans
Monthly check-ins for patients in chronic care programs, with changes in symptoms or adherence routed to care managers.
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For ACOs · MSOs, IPAs & physician groups · Health plans · Health systems
When claims, labs or utilization show risk climbing, the rising-risk outreach agent checks in and books a visit.
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For MSOs, IPAs & physician groups · ACOs · FQHCs & community health
The monthly chronic care touchpoint, run for every enrolled patient, with clinical questions routed to the practice.
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For Health plans · ACOs · FQHCs & community health
Conversations with members who stopped filling a medication, with side effects routed to a pharmacist and cost questions to member services.
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For FQHCs & community health · Health plans · ACOs
Two-way check-ins for patients managing several chronic conditions, with side effects and cost barriers routed to the right person.
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4 use cases
After-hours calls answered, with symptom questions routed to your on-call clinician.Runs on ZynAfterHours · ZynSchedule
For ACOs · MSOs, IPAs & physician groups · Health systems · Health plans
An after-hours answer for attributed patients, so routine needs get a morning visit instead of an ED trip.
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For MSOs, IPAs & physician groups · ACOs
Calls answered after the office closes, next-morning visits booked and symptom questions sent to the physician on call.
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For Health systems · ACOs
One consistent after-hours line across your sites: the reason captured, routine visits booked, symptom questions to the on-call clinician.
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For FQHCs & community health · MSOs, IPAs & physician groups
After-hours calls answered in the caller’s preferred language, with symptom questions routed to your on-call clinician.
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3 use cases
Screening, resource referrals and follow-up for patients facing barriers.Runs on Referral management agent · Chronic care management agent · Care coordinators
For MSOs, IPAs & physician groups · ACOs · Health systems
The referral management agent follows each referral until the specialist visit happens and the result comes back.
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For Health plans · ACOs · Health systems
Routine contact between case management calls for members with frequent admissions and ED visits, with changes routed to case managers.
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For FQHCs & community health · ACOs · Health systems
Barriers patients mention during outreach are captured and routed to a coordinator, not left in a screening form.
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8 use cases
Referrals, fax intake, scheduling, authorization paperwork and visit notes.Runs on ZynFax · ZynSchedule · Referral management agent · ZynScribe
For MSOs, IPAs & physician groups · FQHCs & community health
Two-way confirmations that ask what is in the way, reschedule early and offer freed slots to patients on the waitlist.
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For MSOs, IPAs & physician groups · Surgery centers · ACOs
Payer responses routed to the right person and approved visits booked, while practice staff keep ownership of each request.
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For Health systems · Surgery centers
Payer faxes for specialty authorizations read, matched and routed, and approved cases booked, while your staff own each request.
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For Health systems · MSOs, IPAs & physician groups
ZynScribe drafts a structured note from the visit conversation; nothing is filed until the physician approves it.
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For Surgery centers · Health systems
Payer responses for surgical cases routed to the right person, so approved cases are confirmed before the OR date.
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For Surgery centers · MSOs, IPAs & physician groups
Referral packets read, matched to the patient, checked for missing items and routed before your intake team starts the day.
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For Surgery centers
Preparation outreach before each case: labs, medication holds, fasting and transportation confirmed, with gaps routed to staff.
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For Surgery centers · Health systems · MSOs, IPAs & physician groups
Every inbound fax read, classified, matched to the patient and routed to the right queue, with urgent items flagged.
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By organization
Solutions overview Built for each type of organization →
Customer stories How value-based care teams use Zynix →
Platform
All AI agents How agents work with your care team →
Care plans TCM, AWV and CCM workflows →
Platform overview One platform for value-based care operations →
In a 30-minute demo we’ll show what triggers each one, what the agents do and where your team steps in.