Patients who cannot reach their care team after hours go to the ED. Each visit is a direct shared savings impact.
Most ACO practices close in the evening. After that there is a nurse line with limited hours, an answering service or an on-call physician handling every kind of call.
A patient with a question at midnight decides alone whether it can wait. Some of those decisions become ED visits that a morning appointment would have handled, and each one counts against total cost of care.
ZynAfterHours does intake and booking. Symptom questions always go to your on-call clinician.
Answered and verified. The call is answered, the caller verified and the reason for the call captured. Callers describing an emergency are told to call 911.
Symptom questions go to the on-call clinician. They are routed by the rules your clinicians approve, with the call summary attached.
Routine needs are booked. Appointment requests get the next available visit at the patient’s own practice.
Flagged for the morning. Calls from recently discharged or high-risk patients are flagged for the care team the next morning.
Agents escalate, clinicians decide. Agents follow the escalation rules your team sets and hand clinical questions to a licensed clinician. They don’t diagnose or recommend treatment.
Schedule a demo to see how Zynix AI handles this workflow.
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