After your office closes, patients choose between voicemail, urgent care and the ED. ZynAfterHours answers, books the morning visit and sends symptom questions to your on-call physician.
Most independent practices cover nights with a physician rotation, an answering service and a portal. The rotation routes every call to a physician, whether it’s chest pain or a refill.
Patients who can’t get a timely answer go to urgent care or the ED, and some of them start getting their care somewhere else.
ZynAfterHours handles intake and booking; the physician on call handles every symptom question.
Answered and verified. The call is answered, the patient verified and the reason captured. Callers describing an emergency are told to call 911.
Symptom questions go to the physician. They are routed by your rules, with a summary of the call.
Routine needs are booked for the morning. Appointment requests get a confirmed next-morning slot.
The practice sees it at opening. Calls that need follow-up are waiting for the practice team when the office opens.
Agents escalate, clinicians decide. Agents follow the escalation rules your team sets and hand clinical questions to a licensed clinician. They don’t diagnose or recommend treatment.
Schedule a demo to see how Zynix AI handles this workflow.
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