Authorizations submitted two weeks ago are still pending, and staff are on hold with payers. ZynFax sorts the responses as they arrive and ZynSchedule books approved visits.
In most independent practices, the people handling authorizations also run the front desk, verify insurance and support scheduling. Imaging, procedures, specialty referrals and medications each bring their own paperwork.
Responses arrive by fax between patient calls. A request for more information that waits a day adds a day to the patient’s wait.
Payer responses reach the right person sooner, and approved visits get booked.
Your team prepares and submits. Requests are prepared, submitted and appealed by practice staff, as they are today.
Payer responses are sorted. Faxed approvals, denials and requests for more information are read, matched to the patient and routed, with missing pages flagged.
Clinical requests reach a clinician. Requests for clinical information go to the practice nurse or physician with the document attached.
Approved visits are booked. When an approval arrives, ZynSchedule books the visit or procedure.
Agents escalate, clinicians decide. Agents follow the escalation rules your team sets and hand clinical questions to a licensed clinician. They don’t diagnose or recommend treatment.
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