Each of your sites handles after-hours calls differently. ZynAfterHours gives them one process: it answers, books routine visits and routes symptom questions to your on-call clinician by rule.
A multi-site system rarely has one after-hours model. One site has a nurse line, another an answering service, another a voicemail that says to call 911. On-call physicians field everything from chest pain to refill requests.
Patients who can’t reach anyone make their own decision, and some of them go to the ED with a question that could have waited for a morning visit.
ZynAfterHours handles intake and booking. Your on-call clinicians handle every symptom question.
The call is answered. The call is answered, the caller’s identity is verified and the reason for the call is captured. Callers describing an emergency are told to call 911.
Symptom questions go to the on-call clinician. Symptom and medication questions are routed by your rules, with the call summary attached.
Routine needs get a visit. Appointment requests are booked at the patient’s preferred site for the next available time.
The care team sees it in the morning. Calls that need follow-up are flagged for the patient’s care team when the site opens.
Agents escalate, clinicians decide. Agents follow the escalation rules your team sets and hand clinical questions to a licensed clinician. They don’t diagnose or recommend treatment.
Schedule a demo to see how Zynix AI handles this workflow.
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