Customer stories
eternalHealth, a Medicare Advantage plan in Massachusetts and Arizona, uses Zynix outreach and care management workflows to engage members and support its care managers.
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Outreach and care management workflows for Medicare Advantage members in Massachusetts and Arizona.
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On the record
“eternalHealth is committed to meeting members where they are with proactive support that improves outcomes and experience. Partnering with Zynix AI strengthens our ability to engage members consistently and efficiently, support our care management teams, and advance our quality goals in Massachusetts and Arizona. Combined with nirvanaHealth’s centralized infrastructure, this partnership helps us deliver high-touch care with smart, modern, and cost-sensitive tools.”
Pooja Ika Founder and CEO, eternalHealth
eternalHealth, a Medicare Advantage plan serving members in Massachusetts and Arizona, has used Zynix outreach and care management workflows since January 1, 2026.
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Health plans on Zynix
HEDIS gap outreach, adherence check-ins and post-discharge follow-up for members. Agents handle outreach and reminders; care managers take every escalation.
Workflows, step by step
HEDIS gap outreach for Stars measures →
Chronic care check-ins and adherence →
Post-discharge follow-up for members →
Customer stories How value-based care teams use Zynix →
Platform overview One platform for value-based care operations →
All AI agents How agents work with your care team →
Newsroom Announcements and press releases →
We’ll walk through HEDIS gap outreach, adherence check-ins and post-discharge follow-up on sample data, then map them to your contracts and programs.