Customer story
Central Florida ACO, an MSSP ACO with multiple practice sites, runs the Zynix data foundation, outreach agents and risk analytics across its participating practices.
Request a demo See the workflows
Segment
ACO
Program
Medicare Shared Savings Program
Scope
Multiple practice sites
Workflows
Follow-up, gap outreach, wellness visits
The challenge
Central Florida ACO manages a large MSSP population across multiple practice sites. Avoidable ED visits, readmissions and fragmented care transitions pushed costs up, manual workflows could not keep pace with HCC gaps, quality measures and outreach, and participating practices needed tools that fit their workflows without adding administrative work.
Workflows
The data foundation, outreach agents and risk analytics across every participating practice, with the practices’ clinicians making clinical decisions.
Zynix
Brings claims, clinical, ADT and lab data together across all participating practices.
Care team
Practices keep working in their own EHRs.
Agent
Runs post-discharge follow-up, gap closure outreach, wellness visit scheduling and after-hours call intake.
Care team
Care coordinators and on-call clinicians take everything clinical, by rule.
Zynix
Flags patients likely to need avoidable acute care.
Care team
Care managers decide how and when to reach them.
Analytics Demo Sample data
Rising-risk patients
This week · all practices
Pt 2604 · Two ED visits this month
Practice 4
Care manager, RN
Review
Pt 1379 · Missed medication refills
Practice 2
Outreach agent
In progress
Pt 3321 · New heart failure diagnosis
Practice 1
Care manager, RN
Queued
Pt 1855 · Discharged, no visit booked
Practice 3
Outreach agent
Booked
Analytics flags the change; the care manager decides what happens next.
Illustration of the workflow with sample data. Not Central Florida ACO patient data.
Before and after
What changed at Central Florida ACO
Workflow
Before
With Zynix
Data
Separate claims, clinical and ADT feeds.
One patient record across participating practices.
Outreach
Practice by practice, as time allowed.
Central outreach for follow-up, gaps and wellness visits.
Rising risk
Seen in retrospective reports.
Flagged for care managers to act on.
More customer stories
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Built for
ACOs TCM, AWVs, HCC and quality gaps →
Products
Data foundation Claims, EHR, ADT and labs, unified →
All AI agents How agents work with your care team →
We’ll show the workflows Central Florida ACO uses, on sample data, and what it would take to run them in your organization.