Agents make calls, send texts, book visits and route faxes. They escalate clinical questions to your team by rule.
Agents run outreach, scheduling, reminders and documentation prep within the rules and hours your team sets, and escalate to your care team. Clinical questions go to a licensed clinician by rule.
Close HCC and quality gaps, manage transitions of care, coordinate chronic disease management, and drive preventive screening activation — at panel scale, not coordinator capacity.
Identify rising-risk patients before they become high-cost. Score readmission probability, flag deterioration signals, and trigger proactive outreach before the clinical event occurs.
For the calls, schedules and paperwork that pull staff away from patients: ZynAfterHours, ZynSchedule, referral management and ZynFax.
Agents follow the scripts, hours and escalation rules your team approves. Red-flag answers and clinical questions go to a nurse or physician with the conversation attached. Agents don’t diagnose or make treatment decisions.
Analytics tells you who. Zynix makes sure something happens. Agents aren’t chatbots. A chatbot answers questions; an agent completes a task in your workflow and hands off anything it shouldn’t handle.
Close HCC and quality gaps, manage transitions of care, coordinate chronic disease management, and activate preventive screening — at panel scale.
Calls or texts the patient, confirms they’re home, reviews discharge instructions and the medication list, and books the 7- or 14-day follow-up visit. Red-flag symptoms go to the on-call nurse right away; medication discrepancies go to a pharmacist or prescriber; the TCM interactive contact and attestation stay with your clinical staff.
Coordinates ongoing outreach for patients with multiple chronic conditions — monitoring adherence, scheduling check-ins, and escalating when clinical thresholds are crossed.
Drives AWV outreach, preventive screening reminders, and quality measure gap closure — activating patients who qualify but have not yet scheduled.
Identify rising-risk patients and trigger proactive outreach before the clinical event occurs — reducing avoidable utilization and protecting shared savings.
Scores patients trending toward high-cost episodes using clinical, claims, and behavioral signals — flagging them for intervention while the window to act is still open.
Signal: A recent discharge, prior admissions and chronic conditions in the record. What happens next: A post-discharge care plan and outreach. Clinical staff make the TCM contact within 2 business days.
Signal: Repeat ED visits, admissions and gaps in primary care. What happens next: Outreach before avoidable ED visits and admissions; care-management enrollment for high utilizers.
Handle patient-facing operational interactions end-to-end, without hold queues or voicemail.
Answers after-hours calls, verifies identity, captures the reason for the call, books routine visits, and routes symptom questions to your on-call clinician by rule. Callers describing an emergency are told to call 911.
Handles every inbound scheduling interaction end-to-end so patients get confirmed without hold time and staff focus on care.
Schedule a demo to see how Zynix AI agents execute across your attributed panel — closing gaps, preventing readmissions, and resolving patient interactions at scale.
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