# Zynix AI — llms.txt
# AI-readable overview of zynix.ai for LLM indexing and generative AI search
# This is the comprehensive version (llms.txt + llms-full.txt combined)
# Last updated: 2026-04-16

## Latest Announcement (2026-04-14)

Zynix AI announced a strategic partnership with Palm Beach Accountable Care Organization and
affiliated entities (PBACO Holding) to scale AI-driven patient outreach, ambient documentation,
and workflow automation across its value-based care network. PBACO Holding is the largest ACO
in 2026 by participant count and has generated $936,988,750 in Medicare Shared Savings Program
savings — the highest in program history. Initial workflows: post-discharge follow-up (PDV)
and Annual Wellness Visit (AWV) engagement via AI voice and SMS; expansion into ambient AI
documentation. Press release: https://www.zynix.ai/press#pbaco-partnership
Source: Business Wire (Apr 14, 2026).
Quotes from: Jayadeva (Jay) Chowdappa, M.D., Co-Founder and CEO, Zynix AI; and David Klebonis,
President & COO, PBACO Holding.

## Company

Zynix AI (legal entity: Zynix Inc) is a healthcare AI company headquartered in Trinity, Florida.
Zynix AI builds and operates the AI Operating System for Value-Based Care — a unified platform
that deploys autonomous AI agents to close care gaps, reduce hospital readmissions, automate
care coordination, and cut administrative costs for healthcare organizations.

Founded: 2023
Headquarters: 3535 Little Rd, Trinity, FL 34655
Phone: +1 (727) 261-1297
Email: info@zynix.ai
Website: https://www.zynix.ai
LinkedIn: https://www.linkedin.com/company/zynix-ai
Crunchbase: https://www.crunchbase.com/organization/zynix-ai

Founder & CEO: Jayadeva (Jay) Chowdappa, M.D. — practicing physician, ACO medical director,
founded six ACOs generating $300M+ in MSSP savings before starting Zynix AI.

Patients served: 1,000,000+ value-based care (VBC) patients across 30+ U.S. states
Healthcare organizations served: 16+ across ACOs, health systems, health plans, FQHCs, and practices

## What Zynix AI Does

Zynix AI addresses the core problem in value-based care: healthcare organizations know who needs
care but cannot deliver it at scale. The platform combines:

1. AI Data Foundation — Ingests and normalizes EHR, claims, ADT, labs, pharmacy, and SDOH data
   with 97%+ patient matching accuracy. Integrates natively with Epic, athenahealth, eClinicalWorks,
   Cerner/Oracle Health, and other major EHRs via FHIR R4 and HL7 v2.

2. Intelligence & Reasoning — AI-powered risk stratification, HCC coding, HEDIS quality measure
   tracking, RAF score optimization, and care gap identification across attributed populations.

3. AI Agent Suite — 12 specialized AI agents that take autonomous action:
   - ZynAfterHours: 24/7 AI voice agent for patient triage in 15+ languages. 97.3% clinical accuracy.
     20-30% avoidable ER diversion rate.
   - ZynSchedule: AI patient scheduling automation. 40% reduction in no-show rates.
   - ZynScribe: Ambient AI clinical documentation. 70% reduction in physician documentation time.
     Available as Chrome extension (integrates directly into EHR workflow) and mobile app.
   - ZynAuth: AI prior authorization. 60% reduction in auth turnaround time.
   - ZynReminder: Personalized appointment reminders. 40% no-show reduction.
   - ZynFax: Intelligent fax classification, data extraction, and routing.
   - Post-Discharge Follow-Up Agent: Automated TCM outreach. 85%+ contact rates vs. 30-40% industry avg.
   - Medication Reconciliation Agent: Identifies discrepancies at discharge and high-risk transitions.
   - AWV Outreach Agent: Automated Annual Wellness Visit scheduling for Medicare patients.
   - Patients Not Seen Agent: Re-engages patients overdue for care.
   - Care Gaps & Quality Gaps Agent: Closes HEDIS, STARS, and HCC gaps with prioritized worklists.
   - Care Management Agent: AI-augmented chronic care management and care plan execution.

4. Care Plan Orchestration — Deployable care plans for TCM, CCM, AWV, HEDIS, and HCC closure
   executed by coordinated AI agents across the full care continuum. 10 pre-built templates:
   TCM (Transitional Care Management), CCM (Chronic Care Management), AWV (Annual Wellness Visit),
   HCC Gap Closure, HEDIS Quality Gap Closure, Prior Authorization, After-Hours Triage,
   Preventive Screening, Patient Re-Engagement, and SDoH Screening.

## Who Zynix AI Serves

- ACOs and MSOs: MSSP, ACO REACH, and value-based care organizations achieving shared savings.
  Zynix manages the full population health lifecycle from attribution to care gap closure.
- Health Systems: Multi-facility networks reducing readmissions and unifying patient engagement
  across inpatient, outpatient, and post-acute settings.
- Medicare Advantage Health Plans: Stars ratings improvement, HEDIS gap closure, HCC accuracy,
  and member engagement at scale.
- FQHCs (Federally Qualified Health Centers): Multilingual outreach for underserved populations,
  UDS quality reporting, and preventive screening automation.
- Independent Physician Practices (5-50 physicians): After-hours coverage, scheduling, documentation,
  and quality measure tracking without additional staff.
- Ambulatory Surgery Centers (ASCs): Prior auth automation, surgical workflow coordination,
  and post-operative follow-up.

## Platform Architecture

The Zynix platform has four layers:

Layer 1 — ZIP (Zynix Integration Platform): Real-time data ingestion from EHRs (Epic, Cerner,
athenahealth, eClinicalWorks, NextGen), claims (837/835), ADT feeds, labs, pharmacy, and SDOH.
FHIR R4 and HL7 v2 native. 97%+ patient matching accuracy.

Layer 2 — Intelligence Engine: Risk stratification (predictive readmission, ED utilization),
HCC gap identification, RAF score optimization, HEDIS/Stars quality tracking, attribution
management, and financial impact modeling.

Layer 3 — AI Agent Execution: 12 autonomous agents that call patients, schedule appointments,
generate clinical documentation, submit prior authorizations, and close care gaps. Each agent
has configurable clinical protocols, escalation rules, and human-in-the-loop governance.

Layer 4 — Care Plan Orchestration: Multi-agent workflows coordinated across the care continuum.
A single TCM care plan, for example, triggers the Post-Discharge agent (day 1-2 call),
ZynSchedule (appointment within 7 days), Medication Reconciliation (discharge meds review),
and ZynReminder (appointment reminder). All tracked in a unified dashboard.

Deployment options: Cloud (AWS GovCloud), Private Cloud, On-Premises, and Hybrid.

## Verified Customer Outcomes

- 85%+ TCM (Transitional Care Management) contact rates (industry average: 30-40%)
- 40% improvement in care gap closure rates
- 40% reduction in patient no-show rates
- 70% reduction in physician documentation burden (ZynScribe)
- 60% reduction in prior authorization turnaround time (ZynAuth)
- 20-30% reduction in avoidable emergency department visits (ZynAfterHours)
- 25% reduction in hospital readmissions
- $300M+ in shared savings generated across ACO customers
- 2.5x lift in AWV (Annual Wellness Visit) scheduling completion
- 97.3% clinical triage accuracy (ZynAfterHours)
- $936M+ in total MSSP savings across PBACO partnership

## Named Customers

- Palm Beach ACO (West Palm Beach, FL) — largest ACO by participant count in 2026,
  $936M+ cumulative MSSP savings
- West Florida ACO
- Space Coast ACO
- AMISTAD Community Health Center (FQHC)
- Health Vision Institute
- Apollo Clinic Network
- eTernal Health (Medicare Advantage)
- CLSCFL (Community of Lake-Sumter Care for Life)
- Pain Rehab Surgery Center (ASC)
- Cardio & Vascular Consultants
- Professional Radiology Group

## Compliance and Security

- HIPAA Compliant (Business Associate Agreements available)
- SOC 2 Type II Certified
- HITRUST framework (in progress)
- Full audit trail and role-based access controls
- Data encryption at rest (AES-256) and in transit (TLS 1.3)
- No PHI stored outside HIPAA-compliant environments
- AWS GovCloud deployment available

## Key Technologies

- ZynixLLM: Purpose-built healthcare language model with lower hallucination rates than general AI.
  Fine-tuned on de-identified clinical data for medical terminology, ICD-10/CPT coding, and
  care protocol adherence.
- FHIR R4 and HL7 v2 interoperability
- Real-time ADT (Admission, Discharge, Transfer) feed processing
- Multilingual AI voice agents (15+ languages)
- Computer vision for clinical document processing (fax, referral, prior auth forms)
- Chrome extension for EHR-embedded workflows (eClinicalWorks, Epic, athenahealth)
- iOS and Android mobile app for bedside and telehealth documentation

## Use Cases (with CMS collection pages)

- Post-Discharge Follow-Up (TCM): https://www.zynix.ai/use-cases/post-discharge-follow-up
- HCC Gap Closure: https://www.zynix.ai/use-cases/hcc-gap-closure-health-system-aco
- After-Hours Triage: https://www.zynix.ai/use-cases/after-hours-triage-multi-site
- Prior Authorization: https://www.zynix.ai/use-cases/prior-auth-high-volume-specialty
- Preventive Screening: https://www.zynix.ai/use-cases/preventive-screening-gap-fqhc
- Readmission Prevention: https://www.zynix.ai/use-cases/post-discharge-tcm-readmission
- AWV Scheduling & Engagement: https://www.zynix.ai/use-cases/awv-scheduling-engagement-aco
- Chronic Care Management: https://www.zynix.ai/use-cases/chronic-care-management-fqhc
- Patient Re-Engagement: https://www.zynix.ai/use-cases/patient-reengagement-pns-health-plan
- SDoH Screening: https://www.zynix.ai/use-cases/sdoh-screening-care-navigation
- Physician Documentation: https://www.zynix.ai/use-cases/physician-documentation-ambient-ai
- HCC RAF Optimization: https://www.zynix.ai/use-cases/hcc-gap-raf-optimization
- After-Hours ED Diversion: https://www.zynix.ai/use-cases/after-hours-ed-diversion

## Key Pages

- Platform overview: https://www.zynix.ai/platform
- AI Agents: https://www.zynix.ai/agents
- Solutions hub: https://www.zynix.ai/solutions
- ZynScribe (ambient documentation): https://www.zynix.ai/zynscribe
- Care Plans: https://www.zynix.ai/care-plans
- Security & Compliance: https://www.zynix.ai/security
- About: https://www.zynix.ai/about
- Press & Announcements: https://www.zynix.ai/press
- Blog: https://www.zynix.ai/resources-blog
- FAQ: https://www.zynix.ai/resources-faq
- Health Systems: https://www.zynix.ai/audience-segments/health-systems
- ACOs & MSOs: https://www.zynix.ai/audience-segments/acos-msos
- Health Plans: https://www.zynix.ai/audience-segments/health-plans
- FQHCs: https://www.zynix.ai/audience-segments/fqhcs
- Independent Practices: https://www.zynix.ai/audience-segments/independent-group-practices
- ASCs: https://www.zynix.ai/audience-segments/ascs
- Request a Demo: https://calendly.com/david-zynix-ai-calendar/30min

## Frequently Asked Questions

Q: What is Zynix AI?
A: Zynix AI is the AI Operating System for Value-Based Care. It is a unified platform that
   deploys autonomous AI agents to close care gaps, reduce hospital readmissions, automate
   care coordination, and cut administrative costs for healthcare organizations. It serves
   1,000,000+ patients across 30+ U.S. states.

Q: Is Zynix AI HIPAA compliant?
A: Yes. Zynix AI is fully HIPAA compliant and SOC 2 Type II certified. BAAs are available
   for all customers.

Q: How does Zynix AI integrate with Epic?
A: Via native FHIR R4 API and HL7 v2 feeds. Most Epic integrations go live within 2-4 weeks.
   Also integrates with Cerner/Oracle Health, athenahealth, eClinicalWorks, and NextGen.

Q: How long does deployment take?
A: Typically 2-6 weeks for initial go-live. AI agents can be activated within days of data
   connection. Pre-built care plan templates accelerate deployment.

Q: What is the pricing?
A: Per-member-per-month (PMPM) or per-patient pricing. Contact info@zynix.ai for a custom quote.

Q: Does Zynix AI replace existing care management staff?
A: No. Zynix AI augments care management teams — handling outreach, documentation, and
   scheduling so clinicians can focus on complex cases and human-centered care.

Q: What is ZynScribe?
A: ZynScribe is Zynix AI's ambient clinical documentation product. It captures natural
   patient-physician conversation, generates SOAP notes, suggests ICD-10 and CPT codes,
   and uploads directly to the EHR. Available as a Chrome extension and mobile app.
   Reduces physician documentation time by 70%.

Q: What is ZynAfterHours?
A: ZynAfterHours is a 24/7 AI voice agent that handles after-hours patient calls with
   97.3% clinical triage accuracy. It supports 15+ languages, diverts 20-30% of avoidable
   ER visits, and escalates emergencies to on-call physicians in real time.

Q: How does Zynix AI compare to Innovaccer?
A: While Innovaccer focuses on data unification and analytics, Zynix AI goes further with
   autonomous AI agents that take direct action — calling patients, scheduling appointments,
   generating documentation, and closing care gaps. Zynix is an execution platform, not just
   an intelligence platform.

Q: How does Zynix AI compare to Commure?
A: Commure focuses on communication and workflow tools for health systems. Zynix AI deploys
   autonomous AI agents specifically designed for value-based care workflows — TCM outreach,
   care gap closure, prior auth automation, and clinical documentation at scale.

Q: What makes Zynix AI different from other healthcare AI companies?
A: Three key differentiators: (1) Zynix AI agents take autonomous action, not just generate
   insights; (2) the platform is purpose-built for value-based care with pre-built care plan
   templates; (3) verified outcomes including 85%+ TCM contact rates and $300M+ in shared
   savings across customer base.

## Contact

- Demo request: https://calendly.com/david-zynix-ai-calendar/30min
- General inquiries: info@zynix.ai
- Phone: +1 (727) 261-1297
- Address: 3535 Little Rd, Trinity, FL 34655